At Starbird, we believe that a respectful and personalized approach enhances every guest's experience. We recognize that everyone has their own unique preferences, and we're committed to helping you discover the perfect cannabis products tailored to your needs. Our family-owned dispensary welcomes hundreds of visitors each week, and we’re proud that many have become loyal regulars, thanks to the thoughtful and attentive service provided by our knowledgeable staff.

What sets us apart is our dedication to an open and honest dialogue. Each of our team members has their own favorite products and recommendations, ensuring that you receive diverse and well-informed guidance. We focus on more than just THC levels, avoiding a one-size-fits-all approach. Instead of relying on digital screens or impersonal interactions, our staff acts as your educated guides, ready to assist whether you're a seasoned cannabis enthusiast or entirely new to the experience. You are more than a passing customer, you are our guest !

By embracing these values, we foster an environment where respect, understanding, and open communication are key, ensuring that every visit is both enjoyable and productive. As a guest at Starbird, your role in maintaining this positive atmosphere is just as important. By following some simple guidelines of dispensary etiquette—like being open about your preferences, asking questions, and showing patience—you help us provide the personalized service we're known for. Let us guide you to your perfect high, with the assurance that your experience will always be elevated at Starbird.

Ground Rules for Dispensary Etiquette at Starbird

1. Be Open and Honest About Your Needs

• Why it matters: Our goal is to assist you find the perfect product tailored to your preferences. Whether you're a seasoned user or new to cannabis, sharing your experience level, desired effects, and any concerns helps our team provide the best recommendations.

• Etiquette tip: Don’t hesitate to ask questions or discuss your needs with our budtenders. The more information you share, the better we can guide you to the ideal selection. Feel free to mention your intended use of the strain, whether it be for bedtime or a fun night out. This will help us help you! 

2. Practice Patience and Respect

• Why it matters: We value each guest's time and experience, and our team is dedicated to providing attentive service to everyone. Sometimes this means a bit of a wait, but it's all part of ensuring that each customer receives personalized care.

• Etiquette tip: Please be patient if there's a line or if the budtender is spending extra time with another guest. Your turn will come, and when it does, you'll receive the same focused attention. 

3. Stay Open to New Information

• Why it matters: Cannabis is a rapidly evolving industry, and even the most experienced users can learn something new. Our budtenders are here to share the latest insights and recommendations, so keeping an open mind can enhance your experience.

• Etiquette tip: Avoid assuming you know everything about cannabis products or trends. Instead, engage with our team and consider their advice. You might discover something that surprises you or better suits your needs. You might discover something that surprises you or better suits your needs. If you are open minded, ask the staff what they are smoking!

4. Have Reasonable Expectations 

• Why it Matters: Cannabis in a transitory market with products always being grown, processed and smoked. Our menu is dependent on the supply of the growers, what is in season, and what we believe our customers would enjoy. 

• Etiquette Tip : Don’t be expectant that our dispensary will devoutly have a particular strain that you enjoy. Often we do, but sometimes it is simply sold out due to popularity or production. There are quite literally thousands of cannabis strains and they all have fans. Even if we don’t have the exact strain you’re looking for, let us know why you liked it and how it made you feel. Our budtenders will always do the work to find you something very similar to give you the same experience you love.

5. Respect Privacy and Discretion

• Why it matters: Cannabis is a personal experience, and many customers value their privacy when making purchases. Whether you're discussing your needs with a budtender or browsing the selection, it's important to create a comfortable environment for everyone.

• Etiquette tip: Be mindful of personal space and conversations in the dispensary. If you're discussing your preferences or specific needs, speak at a respectful volume to maintain privacy. Likewise, avoid prying into other customers' choices or conversations. Our budtenders are here to help you in a confidential and discreet manner, ensuring that your visit is both comfortable and private.

6. Understand and Follow the Rules and Regulations

• Why it matters: As a licensed cannabis dispensary in Salem, MA, we are required to adhere to strict regulations set by the Cannabis Control Commission. These rules are in place to ensure legal compliance, safety, and the overall integrity of our operations. Key regulations include mandatory ID checks for all customers, regardless of age, a 20% tax on all cannabis purchases, and enforced daily limits on the amount of cannabis that can be sold to each individual.

• Etiquette tip: Please be prepared to show your ID twice at every visit, as no exceptions can be made. Understand that the 20% tax and daily purchase limits are non-negotiable, as they are mandated by law. Be aware that all cannabis purchases cannot be driven across state borders or be taken on a plane. By respecting these regulations, you help us maintain a smooth and compliant operation, ensuring that everyone can continue to enjoy our services safely and legally.

To roll this all up, at Starbird, our mission is to offer more than just cannabis products—we focus on providing a personalized experience centered around your unique needs and well-being. Whether you're seeking relaxation, relief, or just a joyful experience, our team is here to help you find the right products. By embracing individuality and thoughtful care, we make every visit meaningful and focused on what matters most to you.  By embracing both our values and these guidelines, we ensure that every visit is safe, respectful, and aligned with our commitment to your well-being.